Core Services for the Employee/Family Member

The services provided by FIRSTCALL are confidential.  No one—not your employer, supervisor, co-workers, family or friends—will know about your call or appointment.

Accessibility

• 24/7 toll-free telephone line (1-800-382-2377) staffed live by qualified EAP consultants
• Consultants are located in areas near employee homes and employer sites

Counseling Services

• Confidential face-to-face or telephonic consultation, problem definition and counseling plan
• Comprehensive substance abuse assessment and risk evaluation.
• Short-term counseling with solution-focused intervention
• Follow-up includes satisfaction surveys and monitoring
• Referral assistance for problems that cannot be resolved within the sessions allotted under the EAP or require a specialized service not available within the EAP.

Work/Life Services

• Employee Legal and Family Mediation
• Telephone or face-to-face consultation with a local attorney or family mediator
• Financial Consultation Services with masters degree level financial professional

FIRSTCALL Web Site

• Online Orientation for employees and family members
• Service description and access information
• Continually updated  For Your Information pages supporting personal development and work productivity efforts
• Family Caregiving Provider Web Resources with Child/Eldercare Locators
• Online Legal Resources—Legal Library, Financial Tools & Calculators and Legal Forms