The services provided by FIRSTCALL are confidential. No one—not
your employer, supervisor, co-workers, family or friends—will know about
your call or appointment.
24/7 toll-free telephone line (1.800.382.2377)
staffed live by qualified EAP consultants
Consultants are located in areas near employee homes and
Confidential face-to-face or telephonic consultation, problem
definition and counseling plan
Comprehensive substance abuse assessment and risk evaluation.
Short-term counseling with solution-focused intervention
Follow-up includes satisfaction surveys and monitoring
Referral assistance for problems that cannot be resolved within
the sessions allotted under the EAP or require a specialized
service not available within the EAP.
Employee Legal and Family Mediation
Telephone or face-to-face consultation with a local attorney or
Financial Consultation Services with masters degree level
FIRSTCALL Web Site