Services

Welcome to FIRSTCALL, Your Employee Assistance Program.

Through in-person counseling, telephone and Internet resourcing, innovative Web site programming and printed materials, FIRSTCALL provides the assistance employees and families need to address and resolve the personal, family and work/life issues that interfere with their ability to perform their job.

Click each section title for details.  

FIRSTCALL Core Services for the Employee/Family Member

• Toll-free 800 number with 24/7 accessibility
• Assessment/Problem definition/Personal plan for resolution
• Comprehensive substance abuse assessment
• Short-term counseling - telephonic or face-to-face
• Referral Assistance
• Employee Legal Consultation
• Family Mediation
• Financial Consultation
• FIRSTCALL Web Site - Articles & Resources
• Family Caregiver Website with Child/Eldercare services locators

FIRSTCALL Core Services for the Employer/Manager

• Dedicated Account Manager
• Behavioral Risk Management
• Management/Supervisory Consultation
• Conflict Mediation
• Work-site Crisis/Trauma Intervention
• Seminars & Education Programs
• Program Promotion
• Online Orientation
• Quality Assurance
• Utilization Reports

FIRSTCALL Program Enhancements

• Health Risk Assessment
• Wellness Coaching
• Enhanced Personalized Work/Life Services
• Health Advocacy and Referral Services
• SAP/DOT Services
• Fitness for Duty
• Policy Development
• Organizational Effectiveness
• Management Development
• Newsletter
• Nurseline

Options for Customizing Your EAP Plan

Employers have the opportunity to customize their core package of Employee Assistance Program services as well as to choose from a menu of program enhancement services.

For more information, call 484-337-4411 or email the Director of Business Development.