FIRSTCALL, Your Employee Assistance Program, can help when an employee's performance, attendance or substance abuse issues impact the workplace. A Manager Referral can be an effective tool in improving productivity. Managers may refer an employee to the EAP, either as a suggestion or as part of a disciplinary process. A mandatory referral requires the employee to utilize the services of the EAP based on a documented violation of a stated company policy.
To initiate a manager referral, call 1.800.382.2377 to let us know the employee is being referred and the reason for the referral. Ask the employee to sign a Confidential Release of Information Form so that we can communicate his/her attendance at the EAP and compliance with EAP recommendations to you. Ask the employee to call 1.800.382.2377 to make an appointment.
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For a consultation regarding policy development or dealing with a troubled employee, please contact your FIRSTCALL account manager.
For more information about how FIRSTCALL can help your company, please contact our director of business development or call 1.800.382.2377.
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