How does it work?

In addition to our core EAP, legal/financial, and work/life services, FIRSTCALL now offers a Wellness suite of services that includes Health Risk Assessments (HRA’s) and Wellness Coaching. Through a single toll-free telephone number, your employees may access the wide array of services that FIRSTCALL offers. Ease of access improves utilization and employee satisfaction, yet the program consolidation also reduces the number of vendors that need to be managed by your organization.

FIRSTCALL’s program begins with a Health Risk Assessment, complimented by a Wellness Coach that helps employees set and achieve personal goals such as smoking cessation, stress or weight management. We will partner with your organization to provide the right incentives that align with your culture and strategic objectives to engage your employees in the Wellness program.

When an employee demonstrates resistance to a healthier lifestyle behavior change, the Wellness Coach connects them back to a FIRSTCALL counselor. FIRSTCALL deploys appropriate resources and makes referrals to help your employees break through the barriers that prevent the behavior change. By making the connection between the Wellness Coach and the EAP, FIRSTCALL helps employees stay healthier and helps employers reduce benefits costs.

Through in-person counseling, telephone and Internet resourcing, innovative website programming and printed materials, FIRSTCALL provides the assistance employees and families need to address and resolve the personal, family and work/life issues that interfere with their ability to perform their job.

Core services for the employee/family member
  • Toll-free 800 number with 24/7 accessibility
  • Assessment/problem definition/personal plan for resolution
  • Comprehensive substance abuse assessment
  • Short-term counseling—telephonic or face-to-face
  • Referral assistance
  • Employee legal consultation
  • Family mediation
  • Financial consultation
  • FIRSTCALL website—articles and resources
  • Family caregiver website with child/eldercare services locators
Core services for the employer/manager
  • Dedicated Account Manager
  • Behavioral risk management
  • Management/supervisory consultation
  • Conflict mediation
  • Work-site crisis/trauma intervention
  • Seminars and education programs
  • Program promotion
  • Online orientation
  • Quality assurance
  • Utilization reports
FIRSTCALL program enhancements
  • Health risk assessment
  • Wellness coaching
  • Enhanced personalized work/life services
  • Health advocacy and referral services
  • SAP/DOT services
  • Fitness for duty
  • Policy development
  • Organizational effectiveness
  • Management development
  • Newsletter
  • NurseLine
Options for customizing your EAP plan
  • Employers have the opportunity to customize their core package of Employee Assistance Program services as well as to choose from a menu of program enhancement services.

For more information, call 484.337.4411 or email the Director of Business Development.