For immediate access 24 hours a day seven days a week, call our toll-free number, 1.800.382.2377.

To reach us by mail

FIRSTCALL Employee Assistance Program
101 South Bryn Mawr Avenue, Suite 370
Bryn Mawr, PA 19010-3123

To reach us by email or telephone

Appointments and information: 1.800.382.2377 or email a counselor

Call this number to schedule an appointment or get a referral. This number has 24-hour clinical coverage. You may also call this number to contact our account managers for clinical issues, critical incidents and emergencies.

Intake FAX: 484.337.4426

Sales, marketing, employer contracts and business development: email the director of business development

Provider contracting and network administration: 484.337.4288 or email the provider relations coordinator

Accounts payable/claims processing: 484.337.4410

Administrative office FAX: 484.337.4426